LogMeIn Introduces Multi-Monitor Display

Whether you're a small business or IT administrator, toggling back and forth between monitors slows down your remote access experience.

The LogMeIn team is excited to introduce multi-monitor display, a new way to remote control computers with multiple monitors. You are now able to seamlessly see and interact with all of your displays simultaneously. This is one of our top customer feature requests from our small business customers and provides our IT customers enhanced value.

"The new dual monitor support makes my remote experience productive and seamless. Now my local station and remote station appear indistinguishable and my work flow is greatly improved when remote."

- Brian Seekford, CEO, Seekford Solutions, Inc

This new feature is available with LogMeIn Pro, as well Central Plus and Central Premier. Customers can easily begin utilizing real multi-monitor display so you can enjoy multiple remote monitors being presented 1:1 on your own monitors screens.

Want to see it in action?

Supported operating systems:

  • Windows XP SP3 or higher
  • Mac (Coming Soon)

Versions Required:

To take advantage of the new multi-monitor functionality, both the LogMeIn host and client software need to be installed.  Please note that if you already have the LogMeIn host and client installed, these will automatically update to include multi-monitor in the coming weeks.

         

Phishing alert: Fake emails mimic LogMeIn receipts

We're getting reports from both the general public and LogMeIn customers about suspicious emails that are designed to look like they are coming from LogMeIn -- they have all the hallmarks of phishing attempts.  All of the reports have the same headline and text. And all are meant to look like a receipt of purchase. The email subject line is: "Your LogMeIn Pro payment has been processed!" We want to make it clear that these did NOT come from LogMeIn and people should not click on or open any of the attachments in the email. As part of our commitment to security, we want to make sure our users and the public are aware of this specific email, and we wanted to share what we've learned, as well as provide an easy way for people to identify the tell tale signs of phishing attacks.

The email subject line is: Your LogMeIn Pro payment has been processed!
Intended behavior/action: Tries to get you to open corresponding attachment, which contains malicious file.
The email body text is:

Dear client, 

 Thank you for purchasing our yearly plan for LogMeIn Pro on 25 computers. 
 Your credit card has been successfully charged. 

 Date : 17/2/2015 
 Amount : $999 ( you saved $749.75) 

 The transaction details can be found in the attached receipt. 
 Your computers will be automatically upgraded the next time you sign in. 

 Thank you for choosing LogMeIn! 

    logmein_pro_receipt.doc (95)
As with all suspicious emails, please don't open/download any attachments in these messages.  We'll update this post if we learn more, but please be sure delete these messages if you receive them.  We also recommend taking a look at our primer on how to protect yourself against phishing attacks.
         

Introducing the New Central

We’re rolling out new versions of our LogMeIn Central product line, each designed to deliver unique value to our IT customers, while making it far easier for each and every Central customer to get the right product – and the right capabilities – to meet their specific needs.

What’s new?

Starting this week, there will be three new versions of Central: Central Basic, Central Plus and Central Premier. The foundation of this simplified and improved offering is our signature remote access capabilities, including even faster remote access, some great new features to help better organize large groups of computers, new options to further secure access to your computers with two-factor authentication, as well as mobile and desktop app enhancements. And if that is all you are using today, then the Basic version will likely be a perfect fit.  For those customers who are using Central to empower remote workers, Central Plus offers state-of-the-art remote productivity capabilities like remote printing, multi-monitor support, and file transfer capabilities across ALL computers in an account. Designed for business-critical IT management and automation, Central Premier  delivers  advanced alerts and monitoring, One2Many automated tasks (and scripts), simplified Windows updates, reporting, self-healing alerts (including new mobile alerts), and new premium customer support.

central GG comparison chart

When will this be available?

The new versions of Central are being rolled out over the next few weeks to ALL current Central customers. So if you’re a Central customer, you will soon experience the new version of the product that best meets your needs – and you’ll get this new version for the remainder of your current subscription at no additional cost.  Customers can also choose to gain access to other versions immediately, should they choose, by contacting their account manager.

How will this impact pricing?

The new versions of Central should not only simplify how a customer chooses desired capabilities, but also how they purchase – and scale – their Central account to meet their specific organizational needs. In other words, the pricing has been created to best pair needs with value. One of the biggest changes with this move is the elimination of purchasing individual seats of LogMeIn Pro (for host computers) separate from Central. Pricing will be set simply based on the capabilities you use which translates into which version you need and the number of remote computers you’d like to remotely manage, access or support. For some customers, this will mean not only a more simplified purchasing, but an absolute reduction in total costs.  For others, it will provide a much better way to simplify payment for the value they expect and count on with Central.

Please note, that unless you choose to upgrade prior to the end of your current subscription, pricing won’t change until the time of your Central renewal.  To make the transition as smooth and seamless as possible you will  be notified 30-days in advance of your renewal.  We’ll provide you specific pricing information and details on the product you’ll have post renewal.

When and where can I learn more?

Once your Central account has been updated, you’ll experience the new features first hand We’re also carving out space in our community site, dedicated specifically to the new Central, where product specialists are happy to share more and answer any questions you may have. And in the coming days and weeks, we’ll be posting a whole new series on the Central blog featuring product demos, deep dives on new features, as well as tips & tricks that will help you get the most value out of your Central product.  So subscribe to the blog, check out the community, and keep a look out for the new Central update in your account.

         

New Year, New Central

In early January, we’ll be taking the wraps off new versions of LogMeIn Central designed to deliver new value to our IT customers, while making it far easier for each and every Central customer to get the right product – and the right capabilities – to meet their specific needs.

So what will this new Central look like and what’s in it for you?

We’ll be revealing the full details of the new offering early in the New Year, but at a high level, the new Central will be delivered in three simple versions, making it far easier for customers to get the right fit for their needs. The foundation of this simplified and improved offering will start with faster, more elegant remote access capabilities, raising the high bar on what you’ve come to expect from LogMeIn. From there, we’ve designed each distinct edition based on your feedback.  Just need to remotely access PCs and Macs without all the other bells and whistles? We’ve got you covered. Looking to extend remote access to your employees and customers so they can remain productive when outside the office?  We’ve got the perfect mix for you. Rely on Central for business-critical IT management and automation?  We’ve got the professional grade innovation ready to go in a nice simple package.

We’ll be sharing more in the coming weeks. So stay tuned.

         

CUSTOMER ALERT: NEW PHISHING EMAILS MIMIC INVOICES

We've getting reports from both LogMeIn customers and the general public about suspicious emails that are designed to look like they are coming from LogMeIn addresses -- they have all the hallmarks of phishing attempts.  The email subject lines vary slightly, but include language about an 'Invoice' and 'Credit Card Declined.'  We want to make it clear that these did NOT come from LogMeIn and people should not click on any of the links in the emails.

As part of our commitment to security, we want to make sure our users and the public are aware of these specific emails, and we wanted to share what we've learned, as well as provide an easy way for people to identify the tell tale signs of phishing attacks.

Example subject lines on the emails are:

Email 1: LogMeIn Payment Invoice #48209182 - Credit Card declined

Email 2: LogMeIn Central Invoice #67018011 - Credit Card declined

Intended behavior/action:

Tries to lure you to click on a link to a fake invoice page.

What they look like:

Email (text/copy):

Dear client,

Your LogMeIn Central subscription is due to expire on December 11, 2014.

We were unable to charge your credit card for the due amount.( Merchant message - Insufficient funds)

Please remit the payment for the due invoice before Dec 11, 2014 to avoid service interruption.

The payment invoice has been issued and can be downloaded from our website :

<LINK REMOVED FOR SAFTEY>

If the problem persists, contact us to complete your payment.

Thank you for choosing LogMeIn

As with all suspicious emails, please don't click on any links or open/download any attachments in these messages.  We'll update this post if we learn more, but please be sure delete these messages if you receive them.  We also recommend taking a look at our primer on how to protect yourself against phishing attacks.

         

Sporadic connectivity issues with LogMeIn and join.me

UPDATE:

We've successfully applied a fix that should resolve the issues described below. The fix was applied last Friday, and subsequent tests over the weekend into today (Monday) have confirmed that it has had the desired effect. All services should be back to normal. Again, our apologies to those who experienced these issues.

ORIGINAL POST: 

We’re actively investigating reports of sporadic connectivity with join.me, LogMeIn Pro and LogMeIn Central. We apologize for any inconvenience this may cause, and wanted to assure you that our team is working tirelessly on a resolution. Here’s a quick update on what we’re seeing and potential options that may resolve the issues in the meantime, should you experience them.

What we’re seeing

The issues are affecting some but not all people, and result in one of the following experiences.

  • Getting ‘kicked out’ of active sessions. i.e. After successfully logging in, people suddenly appear to get disconnected or logged out.
  • LogMeIn.com or join.me homepages not loading or inaccessible. i.e. You cannot access either the join.me or LogMeIn.com website from your browser

Based on our investigation, we believe both are related to a single, common issue, and we’re actively fixing it.

What might help

One potential short-term fix is to clear your cache, close your browser and try to re-connect.  Many people who have reported these issues have since been able to connect upon further attempts.

When the issues will be resolved

Our team has been working around the clock, and we believe we have identified the contributing factors. Fixes are actively being tested and applied now.  We believe that these steps will enable us to reach a resolution by this weekend, and we will provide a further update as soon as possible.

In the meantime, thank you for your patience, and once again, we apologize for any inconvenience or disruption this may have caused.

         

[Webinar Recap] Beyond the Basics: LogMeIn Pro and Central

LMI_Blog

Simple, immediate remote access and control is something Managed Service Providers (MSPs) count on to stay efficient every day.  LogMeIn reliably facilitates industry-leading remote access and is dedicated to ensuring MSPs get continuous value from our solutions.

Understanding how to go beyond the basics of LogMeIn Central and Pro was the focal point of a webinar held earlier this week, led by LogMeIn’s Joshua Berkowitz, Senior Manager, Products and LogMeIn Central customer Michael Chen, CEO, CSP NetworksThe webinar “Beyond the Basics: LogMeIn Pro and Central” discussed some exciting new features rolled out in 2014, tips for combining power of LogMeIn Pro and Central, and specific feature use cases to accelerate business.

In review: Autotask Integration Empowers MSPs

Creating a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing and extending an MSP’s ability to do more with less time is something LogMeIn has been very dedicated to. This August, LogMeIn announced our integration between Autotask and Central.   Berkowitz ran a brief demo and covered how the integration was designed to help Managed Service Providers (MSPs) increase their efficiency and reduce response times when managing their clients’ highly distributed, mobile-centric work environments.

Berkowitz also elaborated on key LogMeIn Pro features that enable productivity for clients, and allow IT administrators to better manage devices from anywhere.

CSP Networks and LogMeIn

Chen, who uses Central and Pro at CSP Networks, provided background on his business and their services. He relayed that LogMeIn’s quick connections and stable support provide the groundwork for the key pillars of his business.  Along with LogMeIn Chen is able to push forward their Expert IT Management, Monitoring and Support, and Complete Technology Services

Further, Chen asserted that he and his team are committed to LogMeIn because of our focus on connectivity to devices.  Chen also revealed that for his organization, LogMeIn’s fast, stable remote connectivity allows them to bring their customer service to the next level.

CSP Networks leverages advanced features to stay in control, fast easy remote access for their admins and client end-users, as well as business critical IT and automation.  All of this gives his IT staff complete visibility.  By partnering with LogMeIn, CSP Networks provides their customers – comprised of both businesses and internal IT departments– consistent support, enriched customer service and remote access and productivity for employees to work from anywhere.

If you missed out…

To hear Berkowitz and Chen discuss crucial tips for MSPs, hear how CSP Networks maximizes the value of LogMeIn Central and Pro view the webinar now.

         

LogMeIn Central Integrates with Autotask

autotaskAttention Central users! We're excited to announce a new integration between LogMeIn Central and Autotask that is now available for MSP and OIT customers. The integration is designed to help Managed Service Providers (MSPs) increase their efficiency and reduce response times when managing their clients’ highly distributed, mobile-centric work environments.

We're confident this will empower IT service providers to create a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing, while extending their ability to do more with less time. Today’s MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today’s mobile, distributed workforce. By bringing together the best of Central and Autotask – tools trusted and relied upon by today’s MSPs – we can help our channel partners continuously improve their ability to monitor systems, automate tasks and better manage devices, both inside and outside of office.

Functionalities include:

  • Generate tickets automatically when alerts are triggered
  • Diagnose and fix remote computers directly from Autotask
  • Configure ticket parameters that map to Autotask fields, such as Account, Priority, Queue, Ticket Type and Work Type
  • Initiate a secure remote control session from Autotask tickets
  • Automatically update tickets in Autotask when the following alert-related events occur: Return to Normal, Self-healing Task Started and Acknowledgement
  • Acknowledge alerts in Central when you close a ticket in Autotask

For more information, please contact us.

         

Changes to LogMeIn Free

(Updated to provide clarity on common questions)

After ten years, LogMeIn’s free remote access product, LogMeIn Free, is going away.  We will be unifying our portfolio of free and premium remote access products into a single offering.  This product will be a paid-only offering, and it will offer what we believe to be the best premium desktop, cloud and mobile access experience available on the market today. We will be notifying those impacted by the change in the coming days and weeks.  In the meantime, we wanted to take a minute to explain the change and help users of LogMeIn’s access products better understand what this means for them.

Starting in January, we will gradually migrate users of LogMeIn-branded remote access offerings and Ignition-branded remote access offerings to a single, premium access product. Please note that once you log into your account there is a seven day window to upgrade. Subscriptions will include LogMeIn’s signature remote access to two or more computers, premium mobile apps for Android and iOS, and native Mac and Windows desktop apps.  Additionally, all users who purchase a subscription to LogMeIn Pro will be upgraded to a premium remote access experience, with capabilities that include integration with popular cloud sync and share products like Cubby, Dropbox, Box, Google Drive and SkyDrive, the ability to manage and transfer cloud and local files, remote printing and more.

It’s worth noting that Central customers will not be impacted by this change (please see FAQ). In addition, this change does not impact other freemium products in our broader portfolio, like join.me and Cubby.

We understand that with any change come questions and potentially concerns.  You can find the answers to what we anticipate will be the most common questions here.  In addition, we are dedicating an area of our community site for fielding questions and feedback.

UPDATE:

We've heard a couple common questions around Ignition and the notification period, and wanted to provide some clarity. Please see below:

For owners of LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android

While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers.  LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition.  Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.

Notification period

Impacted users will be notified via email and in-product messages.  While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro.  To be clear, the 7-day grace period starts when you next login to the LogMeIn service.

         

We're Ready for Windows 8.1 and IE11

WINDOWS HOST UPDATE VERSION 4.1.3426 AND PLUGIN UPDATE VERSION 1.00.1055

windows 8.1

New features include:

Support for Windows 8.1 and Internet Explorer 11 (IE11)

  • Launch remote control in any supported browser on a computer running Windows 8.1
  • Launch remote control in IE11 running on any supported Windows OS
  • From any client, control any host computer running Windows 8.1
  • Note: Windows RT is not supported

Enhancements

  • Cryptographic protocol enhancements

Host Fixes

  • Improved handling of the number lock key when using the "Use Legacy LogMeIn Mapping" option during remote control
  • Improved Wake On LAN capabilities when waking Windows hosts

Plugin Fixes

  • Improved color reproduction during remote control
  • Fixed a bug that resulted in failure when attempting to connect a drive during remote control