Changes to LogMeIn Free

(Updated to provide clarity on common questions)

After ten years, LogMeIn’s free remote access product, LogMeIn Free, is going away.  We will be unifying our portfolio of free and premium remote access products into a single offering.  This product will be a paid-only offering, and it will offer what we believe to be the best premium desktop, cloud and mobile access experience available on the market today. We will be notifying those impacted by the change in the coming days and weeks.  In the meantime, we wanted to take a minute to explain the change and help users of LogMeIn’s access products better understand what this means for them.

Starting in January, we will gradually migrate users of LogMeIn-branded remote access offerings and Ignition-branded remote access offerings to a single, premium access product. Please note that once you log into your account there is a seven day window to upgrade. Subscriptions will include LogMeIn’s signature remote access to two or more computers, premium mobile apps for Android and iOS, and native Mac and Windows desktop apps.  Additionally, all users who purchase a subscription to LogMeIn Pro will be upgraded to a premium remote access experience, with capabilities that include integration with popular cloud sync and share products like Cubby, Dropbox, Box, Google Drive and SkyDrive, the ability to manage and transfer cloud and local files, remote printing and more.

It’s worth noting that Central customers will not be impacted by this change (please see FAQ). In addition, this change does not impact other freemium products in our broader portfolio, like join.me and Cubby.

We understand that with any change come questions and potentially concerns.  You can find the answers to what we anticipate will be the most common questions here.  In addition, we are dedicating an area of our community site for fielding questions and feedback.

UPDATE:

We’ve heard a couple common questions around Ignition and the notification period, and wanted to provide some clarity. Please see below:

For owners of LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android

While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers.  LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition.  Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.

Notification period

Impacted users will be notified via email and in-product messages.  While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro.  To be clear, the 7-day grace period starts when you next login to the LogMeIn service.

         

We’re Ready for Windows 8.1 and IE11

WINDOWS HOST UPDATE VERSION 4.1.3426 AND PLUGIN UPDATE VERSION 1.00.1055

windows 8.1

New features include:

Support for Windows 8.1 and Internet Explorer 11 (IE11)

  • Launch remote control in any supported browser on a computer running Windows 8.1
  • Launch remote control in IE11 running on any supported Windows OS
  • From any client, control any host computer running Windows 8.1
  • Note: Windows RT is not supported

Enhancements

  • Cryptographic protocol enhancements

Host Fixes

  • Improved handling of the number lock key when using the “Use Legacy LogMeIn Mapping” option during remote control
  • Improved Wake On LAN capabilities when waking Windows hosts

Plugin Fixes

  • Improved color reproduction during remote control
  • Fixed a bug that resulted in failure when attempting to connect a drive during remote control
         

Introducing Self-Healing Alerts in LogMeIn Central

Eliminate the painstaking process of fixing individual issues manually as they arise with new Self-Healing Alerts in LogMeIn Central.

By combining two of Central’s most powerful features: One2Many, which allows you to automate routine tasks across multiple computers simultaneously and Alerts, which allows you to proactively monitor the health of the computers you manage, Self-Healing Alerts does the work so you don’t have to.

Simply create the alert for the situation you want to monitor, write the script to solve the issue and then combine the two. Now, whenever your most time-consuming, routine but necessary maintenance tasks arise the problem is fixed before you know about it.

Check out the Self-Healing Alerts video and let us know what you think.

logmein central self healing

         

Important Changes to LogMeIn Free

We’re making some changes to LogMeIn Free — specifically introducing new volume limits on LogMeIn Free accounts — that will impact a small portion of our user base. While the vast majority of LogMeIn Free users will not be impacted by this change – LogMeIn Free is and will remain free – we wanted to take a minute to explain what is changing, who will be impacted and what, if anything, it will mean for you.

For nearly a decade we’ve sought to provide users with a great free remote desktop access product, and users have been able to install and use LogMeIn Free on as many computers as they wish.  In addition to the tens of millions of individuals who use LogMeIn Free to access their home or work computers, we have thousands of businesses, IT organizations and managed service providers (MSPs) who use LogMeIn Free to remotely access and manage hundreds, thousands and even tens of thousands of computers.

As the nature of remote access and mobile working continues to change, this free model has been extended to a broader set of offerings, including our online meeting service, join.me and our cloud data access product, Cubby.  Free is and has been a mutually beneficial proposition for us and our users, and we plan to keep it that way.

In order to ensure that we can continue to provide high-quality, free remote access services, make meaningful improvements, and invest in products that meet the evolving needs of our customers we will be limiting the number of computers a user can access free of charge to 10. For users that would like to remove this volume limit and access more than 10 LogMeIn Free computers a subscription to LogMeIn Central, our remote management tool, will be required.  Any computers that exist beyond the 10 computer, free-only limit will not be deleted; rather they will not be remotely accessible unless the free account is upgraded to Central.

Again, the vast majority of LogMeIn Free users will not be impacted by this change.   For those impacted by the change, we will do what we can to help ease the transition in a couple of ways.

We will be notifying impacted users by email and via the product, and will provide ample notice and a grace period before enforcing any changes.  We will also be offering discounted pricing for Central starting at $199 for the year for existing LogMeIn Free users, i.e. for less than half the price of a cup of coffee per day, you can remotely access and manage as many computers as you’d like.

We appreciate that with change comes questions, concerns, and sometimes angst.  And we want to make sure our users have quick answers to any questions and all the information needed to help ease the transition.  We hope users will make the decision to upgrade their accounts.  We also recognize many users may not be happy with this change and will unfortunately consider other alternatives.  In the long-term we believe this change will allow us to continue to support all of our users, paid and unpaid.

You can find the answers to common questions here, and our staff will be dedicating an area of our community site for fielding questions and feedback.

-Marton Anka
Founder & CTO
LogMeIn, Inc

         

The LogMeIn plugin for Chrome (Windows) is here!

The new Chrome plugin for LogMeIn will provide you with a seamless experience and full remote access functionality. Now you can remote control in HD, share and transfer files, print remotely and more… all without having to switch browsers.

chrome-icon

We’ve also made improvements to the Firefox and IE plugins to make sure your experience is consistent across browsers.

Chrome lovers, check it out today!

Please note: The Chrome plugin will work with Windows machines only. It will not work with Mac machines or on a Mac Chrome browser.

         

Central introduces new iOS access management

We are excited to announce a new feature in Central that will bring peace of mind when it comes to mobile access of work computers.   The new device access management capability brings together mobile freedom benefits of our popular LogMeIn for iOS app, with the visibility and management benefits of Central.

The new Devices feature under the Configuration section in Central now gives you the ability to:

  • See who is using specific iPads or iPhones to access your computers
  • Handle lost or stolen devices by remotely wiping stored credentials
  • See the properties of the devices accessing your computers

Devices are simply added to the list when someone uses LogMeIn Ignition (for iOS) or the LogMeIn for iOS App to access your account. Please note that Central and User Management permissions are both required to view devices.

Log in and check it out today. Let us know what you think.

Android coming soon.

         

Upgrading to Windows 8? We’re ready!

We’re pleased to announce the latest version of LogMeIn is available. With this update we support the highly anticipated launch of Windows 8. If you’re planning on upgrading your systems, simply update your LogMeIn hosts and you’re ready to go.  Any new systems you install LogMeIn on will automatically have the most recent version 4.1.2600.

We will be rolling out auto updates over the next few days, but to ensure you have the most recent version, simply open the LogMeIn host software and click About>Check for Updates.

         

Anti-Virus Management is now in Central!

Simply manage and monitor anti-virus software with LogMeIn Central

Managing anti-virus software across all of your remote computers can be a daunting task. Fortunately, Central has made it easier to stay on top of a variety of anti-virus applications and keep your computers healthy and up-to-date.

The new Anti-Virus Management feature allows you to view the health status of all your computers (in Detail View) and verify that anti-virus software is installed and enabled. The new “Health” icon lets you quickly scan your computers to identify potential problems and focus on the ones that need your immediate attention.

With Central and LogMeIn Pro on your remote computers, the Anti-Virus Management feature does even more. With this powerful combination you can:

  • Update virus definitions
  • Enable real-time protection
  • Initiate full scans
  • View a threat-log of viruses found

Central’s Anti-Virus Management supports hundreds of versions of anti-virus software including BitDefender, McAfee, Symantec, VIPRE and more… but you need to make sure you’ve updated to the latest version of LogMeIn Host Software, 4.1.2504. To view the full list of supported anti-virus software, click here.

[youtube=http://youtu.be/8qnG5Zn15HU?hd=1]

Check out the video above and let us know what you think. Your feedback is always important to us.

         

What’s New: LogMeIn Host Software Update Version 4.1.2504

LogMeIn Host Software Update (Windows): This update is required for you to take advantage of the upcoming release of Anti-Virus Management.  This feature will enable you to monitor and manage your remote PCs’ anti-virus software.  Be sure to update all your hosts in order to take advantage of the latest Central has to offer.

In addition, this host update includes host fixes to make your Central experience better.

         

LogMeIn Central Has a New Feature: Auto Reboot for Windows Updates

LogMeIn Rolls Out the Auto Reboot Feature in LogMeIn Central.

“Windows Has Finished Installing Important Updates, Do You Want To Restart Your Computer Now?”

Sounds familiar, doesn’t it?  In the past a LogMeIn Central user would have to individually restart the systems that require a reboot resulting from Windows Updates.  Those days are long gone.

With the Auto Reboot feature, Central users can choose which computers to automatically restart (if one is required) after Windows Updates have completed.  You will have the freedom to schedule your reboot immediately, or at a future date of your choosing.  Additionally, you will be able to set a delay between 1 minute and an hour, so users can save their work before reboot.

This feature gives Central users more control over the restart requirements from Windows Updates, whether you are managing 5 or 500 hosts.

[youtube=http://www.youtube.com/watch?v=cSw1ABC-Kqg]

Try it out and let us know what you think, your feedback is always important to us.