[Sweepstakes] Where would you go if you had 5 days back?

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The time your spending waiting for meetings to start is adding up. According to our recent research, chronically late meetings and legacy web conferencing solutions are costing workers 5 days and 19 hours per year in lost time and productivity. We want to give those five days back.

Today we’re kicking off a ten week sweepstakes, giving one random winner, in the US and Canada, an all-inclusive, 5-day and 5-night vacation package. All you have to do is subscribe for a free join.me trial or if you’re already a join.me customer, just enter to win! See the full details below:

  • What: Sweepstakes, “Win a 5-Day Dream Getaway”. LogMeIn will be giving one lucky winner roundtrip airfare and accommodations for an all-inclusive 5 day, 5 night trip for two to the destination of their choice.
  • When: The entry period for the “5-Day Dream Getaway” Sweepstakes will be open until 12:00 PM ET, October 31, 2014. Winners will be determined by a random drawing and notified by e-mail within ten days.
  • How: Interestedparticipants can enter by signing up to try join.me for free on the Win a 5-Day Dream Getaway sweepstakes page at www.join.me/offers/5days. Existing join.me users are also eligible and can enter via the same page.
  • Who: Legal residents of Canada and the United States (restrictions may apply) are eligible to enter the drawing.
  • Where: www.join.me/offers/5days

No purchase necessary. Void where prohibited. Prize package subject to availability and blackout dates. Visit www.join.me/offers/5days for complete details. For more information, please visit the join.me Facebook page.

         

LogMeIn Central Integrates with Autotask

autotaskAttention Central users! We’re excited to announce a new integration between LogMeIn Central and Autotask that is now available for MSP and OIT customers. The integration is designed to help Managed Service Providers (MSPs) increase their efficiency and reduce response times when managing their clients’ highly distributed, mobile-centric work environments.

We’re confident this will empower IT service providers to create a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing, while extending their ability to do more with less time. Today’s MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today’s mobile, distributed workforce. By bringing together the best of Central and Autotask – tools trusted and relied upon by today’s MSPs – we can help our channel partners continuously improve their ability to monitor systems, automate tasks and better manage devices, both inside and outside of office.

Functionalities include:

  • Generate tickets automatically when alerts are triggered
  • Diagnose and fix remote computers directly from Autotask
  • Configure ticket parameters that map to Autotask fields, such as Account, Priority, Queue, Ticket Type and Work Type
  • Initiate a secure remote control session from Autotask tickets
  • Automatically update tickets in Autotask when the following alert-related events occur: Return to Normal, Self-healing Task Started and Acknowledgement
  • Acknowledge alerts in Central when you close a ticket in Autotask

For more information, please visit the LogMeIn Central User Guide.

         

LogMeIn Appoints Steven Chambers, Marilyn Matz to Board of Directors

We’re excited to announce two key additions to our Board of Directors.  Steven Chambers and Marilyn Matz both bring a wealth of experience to our leadership team, and we believe their complementary skills will be very helpful as we pursue our next phase of growth.

Having recently held the position of President, Sales & Marketing, at Nuance Communications, the market leader in voice recognition and artificial intelligence – and the company behind voice and AI solutions deployed across leading mobile, consumer electronics and automotive products worldwide — Steven Chambers is a mobile industry and voice services veteran.  In addition to LogMeIn, Chambers currently serves on the board of CallMiner, a provider of cloud-based speech analytics solutions that analyze customer engagements across voice, chat, email and social channels, and Jibo, Inc., the provider of the world’s first consumer social robot.

A big data expert and visionary, Marilyn Matz is CEO and Co-Founder of Paradigm4, the company behind the SciDB computational database management system used to solve large-scale, complex analytical challenges on big and diverse data. She is also a co-chair of the Mass Technology Leadership Council’s Big Data cluster.  Prior to Paradigm4, she was a co-founder of Cognex Corporation and senior vice president of the company’s PC Vision Products Group.

Hilary Schneider, who has served on LogMeIn’s board of directors since March of 2011, has resigned her position.

You can read more in our full press release here.

 

 

         

Death of the web conference (as we know it) – New Research Reveals 7 Key Findings

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It comes as no surprise that we spend our days in more meetings than ever before. Nor should it come as a shock that most of us believe we get little or no value out of most of the meetings we attend. Last week we released an extensive research report on the changing meeting behaviors of today’s modern workforce. According to the findings, late start times to these meetings are causing a negative impact on productivity — costing workers 5 days and 19 hours per year — in lost time!

Below are 7 key findings from the Collaboration 2.0: Death of the Web Conference (As We Know It) research report.

  1. Number of meetings increasing: Employees are having more meetings than ever before, with 91 percent of all employees surveyed saying that the number of meetings they are having is either static or rising.
  2. Ad hoc meetings on the rise: Today across all meeting types, 37 percent of meetings are ad hoc and unscheduled with40 percent of workers reporting a rise in these types of meetings over the past 2 years.
  3. Virtual meetings becoming the norm: 32 percent of all meetings are virtual, a trend that skews higher for younger workers (age 26-35) who report that 38 percent of all of their meetings are held virtually.
  4. Half of meetings perceived as having little or no value: 67 percent of employees report that more than half of the meetings they attend are not of value.
  5. Late start times frequently cited as key negative culprit: Late start times were cited as a key reason that meetings are perceived to fail to deliver value and are costing executives nearly three hours a week – five and a half days per year — in lost time and productivity.
  6. Devices become the second screen, even in face-to-face meetings: More than 60 percent of workers are taking laptops, nearly 50 percent are taking smartphones and almost 30 percent are taking tablets into in-person, face-to-face meetings. Additionally, 55 percent of workers report that they are using device-to-device screen sharing as an alternative to conference room projectors for in-person group meetings, blurring the lines between the tools used for physical and virtual meetings.
  7. Frustration, is leading to desire for new solutions: With the evolving changes to how employees are meeting, 66 percent of corporate buyers report that they are actively looking for new collaboration solutions to replace traditional web conferencing tools. More than 40 percent cite a better user experience as a primary driver, by far the biggest factor in their consideration.

Technology is driving the evolution of the global economy at an unprecedented speed, and as businesses and their workforces evolve with it, they demand web conferencing tools that are built for a new, more agile and connected workforce.

Interested in reading the full report? Download a copy of Collaboration 2.0: Death of the Web Conference (As We Know It) here.

         

The new BoldChat mobile release is now available!

The BoldChat team is excited to announce that BoldChat Mobile, previewed earlier this year, is now available! BoldChat now includes engagement directly within mobile apps (in addition to mobile sites) and deep mobile reporting across both iOS and Android browser and app environments. The full feature list includes:

  • In-app mobile SDK designed to make it easy for companies to deploy proactive and reactive chat within mobile applications, and give consumers another convenient way to engage with brands.
  • Sample iOS and Android apps to help speed mobile live-chat deployments and the associated time to value.
  • Mobile reporting across iOS and Android app environments, as well as mobile browsers to help businesses create targeted plans for optimizing engagements, while providing a more responsive, holistic and satisfying consumer experience.
  • Integrated support for customer interactions across SMS, live chat, email and social channels to streamline customer service and support management while offering multiple ways for customers to interact with a brand.
  • Mobile optimized proactive and reactive browser-based chat to help companies quickly tailor their web customer experience for mobile consumers.
  • Layered chat windows to provide a sleek, intuitive way for customers to browse and chat simultaneously, without having to switch between views or separate windows, by providing a sleek, transparent overlay on top of a browser page. The visitor can use familiar touch-based gestures to control chat-based conversations on their terms, including minimizing the view and calling it back up on demand through a slide swipe or tap.
  • Mobile indicator alerts to help customer service agents identify that a customer is engaging them from a mobile device, so the agent can modify the speed, length, and context of their response.

Boost customer engagement and conversions for your organization with these  new mobile capabilities. Interested in testing it out? Click here to request your demo today!

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join.me Adds Instant Scheduling for Google App Users!

You wanted simplicity — and we’re happy to bring it to you! To all our  join.me users using Google Calendar, scheduling your join.me meetings is now easier than ever. With the new app extension for chrome, join.me pro and enterprise users can schedule and start meetings directly from Google Calendar in Chrome.

Here’s how to do it:

  1. First, download and install the extension from the Chrome Web Store.
  2. For any Google Calendar event, go to the Event Details page and compose a new event.
  3. Click Make it a join.me meeting. You may be prompted to log in to your join.me account
  4. Once logged in to your pro or enterprise account, you can edit meeting settings. You can choose the type of meeting to hold (personal link or code) and the conference numbers to include in the invitation.
  5. Click Generate invitation. Your settings are inserted into a new invitation.
  6. Edit and send the meeting just as you would any other invitation.

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Want to get started today? The join.me plugin is now available for download in the Chrome Web Store. Don’t have a join.me pro account? Click here to start your free trial.

         

LOGMEIN TO PRESENT AT THE OPPENHEIMER TECHNOLOGY, INTERNET & COMMUNICATIONS CONFERENCE 2014

We are pleased to announce that on Wednesday, August 13th, 2014 LogMeIn’s Co-Founder and Chief Executive Officer, Michael Simon, will present at the 17th Annual Oppenheimer Technology, Internet & Communications Conference  at The Four Seasons Hotel in Boston. Details around the session are as follows:

Oppenheimer Technology, Internet & Communications Conference

  • Date: Wednesday, August 13th, 2014
  • Remarks: 10:25 AM ET
  • Location: The Four Seasons Hotel, 200 Boylston Street, Boston 02116
  • Speaker: Michael Simon, Co-Founder and Chief Executive Officer

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmein.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com.

         

[Infographic] Collaboration 2.0: Death of the Web Conference (As We Know It)

It’s not just you. As it turns out, there has been a significant increase in both the number and types of meetings today’s modern workers are having. A new research report conducted by Ovum, and issued today, explores the changing meeting behaviors and requirements of the collaborative workforce, along with the evolving habits of today’s connected employee. We believe it’s the largest study of its kind ever produced.

Among the findings: More than 50% of workers reported an increase in the sheer number of meetings they are expected to attend; 2/3 of these workers indicate that at least 1/2 of their meetings are not of value; and worse, chronic late start times of these meetings are having a very real impact on worker productivity, most notably with executives, who, on average, are losing 3 hours a week – 5 1/2 days per year – in meeting delays alone.

You can get a full copy of the Ovum report, Collaboration 2.0: Death of the Web Conference (As We Know It) here, or get some quick highlights from the infographic below.

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AppGuru – The App to Run all Apps.

Today’s younger, mobile workforce has pushed forward the consumerization of IT and bring-your-own-app (BYOA) trends.  Individuals no longer rely solely on IT-provisioned technology to get their jobs done.   In fact, 7X more apps are being brought onto the network than IT estimates, IT often isn’t consulted (55% of the time) on what cloud apps employees use, and the apps they purchase and provision are duplicated over 50% of the time1.

LogMeIn recently debuted AppGuru, a cloud-based app-management system built to change the way businesses address the consumerization of IT.  As today’s IT challenges continue to evolve, AppGuru allows IT professionals to take a significant step forward, increase visibility and control of their environment and embrace the realities of employee-introduced apps.

Check out the video below to get to know AppGuru today.

To schedule a free personalized demo sign up here.

         

LOGMEIN TO PRESENT AT THE NEEDHAM INTERCONNECT CONFERENCE

We are pleased to announce that on Tuesday, August 5th, 2014 LogMeIn’s Director of Investor Relations, Rob Bradley, will present at the Needham Interconnect Conference at The Westin New York Grand Central Hotel. Details around the session are as follows:

Needham Interconnect Conference

  • Date: Tuesday, August 5th, 2014
  • Remarks: 2:30 PM ET
  • Location: The Westin Grand Central Hotel, 212 E 42nd St, New York, NY 10017
  • Speaker: Rob Bradley, Director of Investor Relations

The presentation will be webcast live on the investor relations section of the company’s website at https://investor.logmein.com/and will be available for 90 days after the live presentation. For more information, please contact me at 781-897-1301 or rbradley@LogMeIn.com.