Phishing alert: Fake emails mimic LogMeIn receipts

We're getting reports from both the general public and LogMeIn customers about suspicious emails that are designed to look like they are coming from LogMeIn -- they have all the hallmarks of phishing attempts.  All of the reports have the same headline and text. And all are meant to look like a receipt of purchase. The email subject line is: "Your LogMeIn Pro payment has been processed!" We want to make it clear that these did NOT come from LogMeIn and people should not click on or open any of the attachments in the email. As part of our commitment to security, we want to make sure our users and the public are aware of this specific email, and we wanted to share what we've learned, as well as provide an easy way for people to identify the tell tale signs of phishing attacks.

The email subject line is: Your LogMeIn Pro payment has been processed!
Intended behavior/action: Tries to get you to open corresponding attachment, which contains malicious file.
The email body text is:

Dear client, 

 Thank you for purchasing our yearly plan for LogMeIn Pro on 25 computers. 
 Your credit card has been successfully charged. 

 Date : 17/2/2015 
 Amount : $999 ( you saved $749.75) 

 The transaction details can be found in the attached receipt. 
 Your computers will be automatically upgraded the next time you sign in. 

 Thank you for choosing LogMeIn! 

    logmein_pro_receipt.doc (95)
As with all suspicious emails, please don't open/download any attachments in these messages.  We'll update this post if we learn more, but please be sure delete these messages if you receive them.  We also recommend taking a look at our primer on how to protect yourself against phishing attacks.
         

update.me – Collaboration, Innovation, and Engagement News

Week of February 27

As the great Bob Dylan sang, “the times, they are a changin’.” Rapid innovations in software and technology are driving a brand new economic era, writes Klaus Schwab, founder and chairman of the World Economic Forum. Schwab describes the force of this technological revolution as a tsunami “with little warning and inexorable force”, cautioning that companies must adapt quickly or be left behind. Here at join.me, we aren’t scared; rather excited to be a part of this era of change. We are redefining collaboration and disrupting the market with simple and effective solutions, helping our customers quickly and easily adapt to this new economic landscape. This week’s articles revolve around a new age of collaboration and tools that are helping us improve collaboration.

updateme_Feb27_200x200The Age of Adaptation Klaus Schwab writes about the new economic era driven by technological change, and how companies must adapt to survive. “Competing in the twenty-first century economy will require relentless adaptation… every practice and standard will have to be rethought.”

 

 

frostsullivanJoin.me named Market Disruptor in New Report We’re excited to share a new analyst report by Frost and Sullivan, where join.me was named a market disruptor in the web conferencing industry, ranked as the fastest growing web conferencing product on the market.

 

 

eweek10 Social Networks Aimed at Improving Enterprise Collaboration Today, the lines are becoming blurred between using social networks as a business tool or a personal tool. eWeek recently compiled a list of 10 social networks aimed at improving enterprise collaboration.

 

 

 

smithsonianThe Accidental History of the @ Symbol We had to include this fun read about social media’s favorite character! How did the @ become a staple of modern electronic communication? Smithsonian Magazine writes an interesting history of the character that bears many interesting names, including the “snail” and the “monkey tail”.

         

join.me named 'Market Disruptor’ and Fastest Growing Web Conferencing Product in New Report

We're excited to share that join.me has been recognized as a “market disruptor” in a new Global Web Conferencing report by Frost & Sullivan.

Frost & Sullivan Global Analysis of Web Conferencing Market - An Executive Summary

The research states that the global web conferencing market is becoming a key business enabler that is connecting and engaging employees, customers, and partners as never before.  In fact, the market grew by 10.5 percent in 2013 to reach $2.0 billion in revenue. With more than 100 percent year over year revenue growth, and a 150 percent increase in customer accounts in the last 12 months, join.me is ranked as the fastest growing web conferencing product on the market.

The report also focuses on how the consumerization of IT is turning traditional ways of working and technology selection on its head, highlighting that users are bringing their choice of devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

"As a result of BYOA and the consumerization of IT, web conferencing users as well as line of business heads are discovering simpler and more effective options for collaboration, triggering greater adoption of cutting edge technologies in their workplace," said Roopam Jain, Industry Director of Enterprise Communications and Collaboration at Frost & Sullivan. "join.me has built a large base of users and successfully entrenched itself in the SMB segment, proving  the overall value in its service."

For more  information and to access a copy of an executive summary of the Frost & Sullivan “Analysis of the Global Web Conferencing Market” report, please click here: http://solutions.join.me/Emerging-Trends-Frost-Sullivan

 

         

Stay Productive While Working from Home

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Working from home has plenty of perks and has become increasingly popular among both employees and employers. A recent study by Global Workplace Analytics reports that the number of people who work from home once per week or more will grow to 26 million in the United States by 2016. This trend doesn’t even include the rise in working from home due to the weather currently plaguing parts of the US.  Still, many people are new to working remotely and don’t know where to start. The good news - if you have a remote access tool, working from home is a simple connection away. Make sure working from home isn’t a wasted day with these simple tips:

  • Plan ahead.
    Make sure any computer you may need to access is attached set up for remote access so you’re ready to work. To add a computer, simply follow the steps after login in your remote access tool. Be sure to complete a remote access practice run for the new computer to avoid tech pitfalls. Once you’re set up, you’ll be ready to access any computer no matter where you’re located.
  • Choose your workspace wisely.
    Does your living room include a TV and rowdy children? If so, it’s probably not the best room for work. Find a nice, quiet corner where you can concentrate, preferably with a door so you can shut out distractions.
  • Wear proper work attire.
    While this may sound like an obvious one, plenty of readers are likely to be hissing at the screen right now. Getting dressed for an actual work day will reinforce your work routine and may help keep you productive throughout the day. Plus with virtual meetings becoming the norm, the last thing you want is to get caught in your pajamas when a video call pops up on your monitor.
  • Set up your employees.
    Make sure the remote access tool you’ve chosen gives you access to manage all of your computers, including your employees’ computers. Don’t leave your employees out in the cold. With remote access bundles like the LogMeIn Pro for Small Businesses, small business owners have ability to invite other users to your account and extend remote capabilities to up to 10 computers. Plus, as the account holder you can manage your user subscriptions by choosing the computers they can access and setting up separate passwords from your main account. Interested in adding the Pro Small Business Package  your office? Contact our team to get started with LogMeIn Pro.
         

join.me heads to SXSW, for collaboration and tacos!

austin_blog

As our Boston Headquarters continues to dig out from Juno, Linus, Marcus, and Neptune, our join.me team has had enough. We’ve decided to fly south for the winter to sunny Austin, Texas! Sayonara, snow banks!

Ok, it’s not really just the weather that’s driving us out of Boston. We’re thrilled to be heading to SXSW Interactive from March 13-17, joining the best and the brightest in innovation and technology. We can’t wait to see what new ideas and innovations are unveiled this year.

A trip to Austin wouldn’t be complete without great food, so we’re pairing up with The Peached Tortilla to help feed hungry innovators, and are giving away free taco lunches! Check out our SXSW page to find out where we’ll be, and register ahead of time for your free tacos!

We’ll be posting fun contests, blog posts, and games before we leave - so keep checking our our page for updates! On twitter, follow @joinme and use the #joinUS to join the conversation.

See you there!

         

Update.me – Collaboration, Innovation, and Engagement News

Week of February 20
At join.me, while we don’t have a crystal ball, the future of innovation and collaboration is always on our minds.  This week we found a number of interesting articles covering the future of work.This includes everything from what we’re already seeing now (working anytime, anywhere) to new trends that we thought we’d only see in the movies (artificial intelligence anyone?).

feb20_forbes12 Habits of Highly Collaborative Organizations
When it comes to the future of work, many organizations are already spearheading new initiatives and ideas to drive productivity.  In this article, the author Jacob Morgan covers 12 common habits or success factors for collaborative organizations.

 

 

feb20_constellationWhere's my Hoverboard?
Who doesn’t love a reference to the movie Back to the Future and its iconic hoverboard?  This article not only covers the future of where, how, and why we work, but also when it will arrive, if at all (just like the hoverboard)

 

 

feb20_fastcompany

Everything You Need to Know About How The Workplace is Evolving
It’s obvious we’ve already moving very quickly away from the old 9-5 office workday.  This article covers the key drivers pushing us toward a radical employment transformation; things like speed, disaggregation, freelancers, and much more.

Feb20_GuardianWhat Will Artificial Intelligence Mean for the World of Work?
There are those who argue that up to 60% of the work we currently do will, within two decades, be entirely replaced by technology..  Like so many futuristic stories we’ve seen and heard, will computers eventually one day rule the work world?

 

 

         

LogMeIn Introduces Multi-Monitor Display

Whether you're a small business or IT administrator, toggling back and forth between monitors slows down your remote access experience.

The LogMeIn team is excited to introduce multi-monitor display, a new way to remote control computers with multiple monitors. You are now able to seamlessly see and interact with all of your displays simultaneously. This is one of our top customer feature requests from our small business customers and provides our IT customers enhanced value.

"The new dual monitor support makes my remote experience productive and seamless. Now my local station and remote station appear indistinguishable and my work flow is greatly improved when remote."

- Brian Seekford, CEO, Seekford Solutions, Inc

This new feature is available with LogMeIn Pro, as well Central Plus and Central Premier. Customers can easily begin utilizing real multi-monitor display so you can enjoy multiple remote monitors being presented 1:1 on your own monitors screens.

Want to see it in action?

Supported operating systems:

  • Windows XP SP3 or higher
  • Mac (Coming Soon)

Versions Required:

To take advantage of the new multi-monitor functionality, both the LogMeIn host and client software need to be installed.  Please note that if you already have the LogMeIn host and client installed, these will automatically update to include multi-monitor in the coming weeks.

         

[Webinar Recap] Focus on the Customer: Creating Great Experiences in 2015

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Source: ICMI

We live in a highly mobile, technology-enabled society where customers are more distracted than ever before, and companies must be prepared to provide consistent customer care, regardless of channel or device. Does your contact center have the planning, resources and technologies in place to provide great customer experiences while valuing your customer’s time? If not, it’s time to learn what you’ll need to do to stay ahead.

On Thursday, February 12th, attendees tuned into our webinar, “Focus on the Customer: Creating Great Experiences in 2015.” ICMI’s Senior Director of their Corporate Executive Board, Pete Slease, Senior Director of Products for BoldChat, Ross Haskell, and AutoAnything’s Director of Contact Center Operations, Tabi Elbahou, shared what it takes to create great customer experiences, including:

  • The core customer expectations of today’s connected customer
  • The value of technology in meeting customers “where they are”
  • How to create a task-based customer engagement strategy
  • Live chat best practices for creating great experiences for your customers

For these conclusions and more, watch the on-demand webinar now.

         

UPDATE.ME – COLLABORATION, INNOVATION, AND ENGAGEMENT NEWS

Week of February 13, 2015

Happy Valentines Day! In the spirit of matchmaking, this week we developed a quiz to find out your “meeting type”, and then match you to the right features to help improve and optimize your meetings. Check it out here, and share your results with us! Here’s what else is going on this week in collaboration:

tedShould You Call That Meeting?
As we touched on last week, everyone is tired of bad meetings! Check out this infographic to help you determine if that meeting you’re about to call is really necessary, or if you’re actually just bogging down your colleagues.

Follow: @wendymac, @Tedtalks
Tags: #meetings

 

 

 

ceoDon't Waste Those 30 Minute Gaps Between Meetings
This article gives a great perspective on scheduling for better daily productivity, including avoiding 30 minute breaks in between meetings which lead to wasted time. Our recent Ovum study showed the true impact of wasted time - $5M per year for a mid-sized business - so we’re on board with any time-saving meeting tips.

Follow: @HarvardBiz
Tags: #meetings #productivity

 

 

 

entrepreneurPinterest Adds 'App Pins'
Pinterest launched “App Pins”, an innovative new way to share mobile apps. Now you can share your favorite iPad and iPhone apps (including the join.me mobile app!) with your friends, plus discover and download new apps, directly from the Pinterest platform.

Follow: @pinterest, @entrepreneur
Tags: #mobile

 

 

 

eweekMobile Collaboration Tools a Boon for Remote Workers
New research in eWeek emphasized the importance of mobile collaboration tools, as remote workers trend upwards. Forty percent of those surveyed were able to conduct at least half of their total workload on a smartphone, tablet or other mobile device – and we expect that number to grow rapidly in the next few years.

Follow: @eweeknews
Tags: #collaboration #mobile

         

LogMeIn Announces Fourth Quarter and Fiscal Year 2014 Results

Accelerated Revenue Growth; $74.2 million in operating cash flow; Initiates Guidance for 2015

Boston, February 12, 2015 – LogMeIn, Inc. (NASDAQ: LOGM), a leading provider of cloud based connectivity, today announced its results for the fourth quarter and fiscal year ended December 31, 2014.

Fourth quarter 2014 highlights include:

  • Revenue was $59.9 million, up 33% compared with the fourth quarter of 2013
  • Adjusted EBITDA was $14.9 million and Adjusted EBITDA margin was 24.9% versus $10.4 million and 22.9% in the fourth quarter of 2013
  • Non-GAAP net income was $9.0 million, or $0.35 per diluted share, as compared to $3.9 million, or $0.16 per diluted share, in the fourth quarter of 2013
  • GAAP net income was $3.3 million, or $0.13 per diluted share, as compared to GAAP net loss of $459,000, or $0.02 per diluted share, in the fourth quarter of 2013
  • Cash flow from operations was $15.3 million, an increase from $12.2 million in the fourth quarter of 2013
  • Total deferred revenue was $105.3 million, up 24% from $85.2 million in the fourth quarter of 2013
  • The Company closed the quarter with cash, cash equivalents and short-term investments of $201.2 million

Fiscal year 2014 highlights include:

  • Revenue was $222.0 million, up 34% compared with fiscal year 2013
  • Adjusted EBITDA was $49.5 million and Adjusted EBITDA margin was 22.3%, compared to $34.5 million and 20.8% in fiscal year 2013
  • Non-GAAP net income was $29.9 million, or $1.18 per diluted share, as compared to $13.9 million, or $0.55 per diluted share, in fiscal year 2013, an increase of 115%.
  • GAAP net income was $8.0 million, or $0.31 per diluted share, as compared to GAAP net loss of $7.7 million, or $0.32 per diluted share, for fiscal year 2013
  • Cash flow from operations was $74.2 million, an increase from $30.0 million in fiscal year 2013

“We had another very strong quarter and a great year,” said Michael Simon, CEO and Chairman of LogMeIn.  “Both revenue and earnings per share in Q4 exceeded the high-end of our guidance, and our annual revenue growth was the best we’ve reported since our first full year as a public company.

“Significant progress on our key growth drivers in 2014 – fueling join.me’s growth, boosting our value to SMB IT and accelerating our Internet of Things opportunity with Xively -- has put us in a favorable position to deliver strong continued growth. In 2015, our goal will be to increase our strategic positions in our collaboration, SMB IT and IoT markets to accelerate longer-term growth while maximizing shareholder value.”

Business Outlook   

Based on information available as of February 12, 2015, the Company is issuing guidance for the first quarter 2015 and fiscal year 2015.

First Quarter 2015:  The Company expects first quarter revenue to be in the range of $60.2 million to $60.7 million.

Adjusted EBITDA is expected to be in the range of $11.5 million to $12.1 million.

Non-GAAP net income is expected to be in the range of $6.6 million to $6.9 million, or $0.26 to $0.27 per diluted share.  Non-GAAP net income excludes an estimated $7.1 million in stock-based compensation expense, $600,000 in litigation related expense, and $2.6 million in acquisition related costs and amortization.

Non-GAAP net income for the first quarter assumes an effective tax rate of approximately 30 percent. Non-GAAP net income per diluted share for the first quarter of 2015 is based on an estimated 25.5 million fully-diluted weighted average shares outstanding.

Including stock-based compensation expense, litigation related expense, and acquisition related costs and amortization, we expect to report a GAAP net loss in the range of $900,000 to $400,000, or $0.04 to $0.01 per share.

The GAAP net income for the first quarter assumes an effective tax rate of approximately20%. GAAP net income per share for the first quarter of 2015 is based on an estimated 25.5 million weighted average shares outstanding.

Fiscal year 2015:  The Company expects full year 2015 revenue to be in the range of $260 million to $264 million.

Adjusted EBITDA is expected to be in the range of $54.0 million to $58.0 million.

Non-GAAP net income is expected to be in the range of $31.6 million to $34.1 million, or $1.24 to $1.34 per diluted share. Non-GAAP net income excludes an estimated $27.3 million in stock compensation expense, $1.5 million in litigation related expense, and $8.3 million in acquisition related costs and amortization.

Non-GAAP net income for the full fiscal year 2015 assumes an effective tax rate of approximately 30%.  Non-GAAP net income per diluted share for 2015 is based on an estimated 25.5 million fully-diluted weighted average shares outstanding.

Including stock compensation expense, patent litigation related expense, and acquisition related costs and amortization, we expect to report GAAP net income in the range of $6.6 million to $9.2 million, or $0.26 to $0.36 per diluted share.

The GAAP net income for the full year assumes an effective tax rate of 20%.  GAAP net income per share for 2015 is based on an estimated 25.5 million weighted average shares outstanding.

A reconciliation of the most comparable GAAP financial measures to non-GAAP measures used above is included in the tables attached to this release.

Conference Call Information for Today, Thursday, February 12, 2015

The Company will host a corresponding conference call and live webcast at 5:00 p.m. Eastern Time today.  To access the conference call, dial 888-427-9376 (for the U.S. and Canada) or 480-629-9771 (for international callers).  A live webcast will be available on the Investor Relations section of the Company’s corporate website at www.LogMeIn.com and via replay beginning approximately two hours after the completion of the call until the Company’s announcement of its financial results for the next quarter.  An audio replay of the call will also be available to investors beginning at approximately 8:00 p.m. Eastern Time on February 12, 2015 until 11:59 p.m.  Eastern Time on February 19, 2015, by dialing  888-203-1112 (and entering passcode 9261007.

Non-GAAP Financial Measures

This press release contains non-GAAP financial measures including adjusted EBITDA, adjusted EBITDA margin, non-GAAP operating income, non-GAAP income before provision for income taxes, non-GAAP provision for income taxes, non-GAAP net income, non-GAAP net income per diluted share and non-GAAP cash flow from operations.

Adjusted EBITDA is GAAP net (loss) income excluding provision for income taxes, interest income, and other expense (income), net, depreciation and amortization, acquisition related costs, stock-based compensation expense, and litigation related expense.  Adjusted EBITDA margin is calculated by dividing adjusted EBITDA by revenue.  Non-GAAP operating income excludes acquisition related costs and amortization, stock-based compensation expense, and litigation related expense. Non-GAAP provision for income taxes excludes the tax impact of acquisition related costs and amortization, stock-based compensation expense, and litigation related expense. Non-GAAP net income and non-GAAP net income per diluted share exclude acquisition related costs and amortization, stock-based compensation expense, and litigation related expense. Non-GAAP cash flow from operations excludes payments and receipts related to litigation related costs, and acquisition related payments.

The exclusion of certain expenses in the calculation of non-GAAP financial measures should not be construed as an inference that these costs are unusual or infrequent. We anticipate excluding these expenses in the future presentation of our non-GAAP financial measures. The Company believes that these non-GAAP measures of financial results provide useful information to management and investors regarding certain financial and business trends relating to the Company's financial condition and results of operations. The Company's management uses these non-GAAP measures to compare the Company's performance to that of prior periods and uses these measures in financial reports prepared for management and the Company's board of directors. The Company believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing the Company's financial measures with other software-as-a-service companies, many of which present similar non-GAAP financial measures to investors. The Company does not consider these non-GAAP measures in isolation or as an alternative to financial measures determined in accordance with GAAP. The principal limitation of these non-GAAP financial measures is that they exclude significant elements that are required by GAAP to be recorded in the Company's financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by management in determining these non-GAAP financial measures. In order to compensate for these limitations, management of the Company presents its non-GAAP financial measures in connection with its GAAP results. The Company urges investors to review the reconciliation of its non-GAAP financial measures to the comparable GAAP financial measures, which it includes in press releases announcing quarterly financial results, including this press release, and not to rely on any single financial measure to evaluate the Company's business.

Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP measures used in this press release are included in this release.

About LogMeIn, Inc.

LogMeIn, Inc. (NASDAQ:LOGM) simplifies how people connect to each other and the world around them.  With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.

Cautionary Language Concerning Forward-Looking Statements

This press release contains "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding the popularity, value and effectiveness of the Company's products and services, the Company’s ability to deliver future growth and value, the success of and demand for the Company’s new and existing products and services, the Company’s investment in new products and markets, and the Company's financial guidance for fiscal year 2015 and the first quarter of 2015. These forward-looking statements are made as of the date they were first issued and were based on current expectations, estimates, forecasts and projections as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "hope," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "might," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond the Company's control.  The Company's actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, dependence on the remote support and software market, customer adoption of the Company's solutions, the Company's ability to attract new customers and retain existing customers, adverse economic conditions in general and adverse economic conditions specifically affecting the markets in which the Company operates, intellectual property litigation, the Company's ability to continue to promote and maintain its brand in a cost-effective manner, the Company's ability to compete effectively, the Company's ability to develop and introduce new products and add-ons or enhancements to existing products, the Company's ability to manage growth, the Company's ability to attract and retain key personnel, the Company's ability to protect its intellectual property and other proprietary rights, the result of any pending litigation, and other risks detailed in the Company's other publicly available filings with the Securities and Exchange Commission. Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release represent the Company's views as of the date of this press release. The Company anticipates that subsequent events and developments will cause its views to change.  The Company undertakes no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.

LogMeIn, LogMeIn Central, LogMeIn Pro, LogMeIn Rescue, join.me, Cubby, AppGuru, Xively, Meldium and BoldChat are trademarks or registered trademarks of LogMeIn in the US and other countries around the world.

 

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