Introducing AppGuru: IT’s Answer to Managing Cloud Apps in the Workplace

Today, we’re introducing the preview of a new offering built to help IT professionals bolster their strategic value in the cloud era.  The latest addition to our IT management portfolio, AppGuru provides IT pros with the tools needed to embrace, secure and manage the rapid influx of business and employee-introduced cloud applications into the workplace – the types of apps that often gain a foothold with little or no IT involvement.  While control is certainly part of this, the real story – the real value – is how a solution like AppGuru can help IT adopt new management approaches to encourage the broader, secure use of employee-introduced solutions.

In a nutshell, AppGuru brings brings together Identity-as-a-Service (IDaaS) features, provisioning and policy management for cloud apps, ranging from SaaS enterprise applications to cloud productivity suites to employee-introduced business and personal apps.  It’s a product that we believe can help IT be better positioned to be an expert advisor to business sponsors and a partner with employees in the cloud app era. And it’s a product whose genesis ties back to the intersection of LogMeIn’s IT management and cloud app businesses.

Our own cloud apps – LogMeIn Free/Pro, join.me, and most recently Cubby — have attracted millions of users, and they, like most popular cloud apps, have become widely popular in the workplace, often outside of IT’s purview.  After some internal grassroots adoption, these apps begin to bubble up to IT decision makers, who might recognize the benefit of such tools, and then look to us to help them with broader team or company-wide adoption, as well as better management.

At the same time, we’re hearing a consistent message from our large base of IT customers: They are not looking to play the role of ‘gatekeeper’ when it comes to app usage but are struggling to find a way to best manage users, subscriptions, policies, and of course, information sharing. Many of them are even seeing cloud apps – like other kinds of bring-your-own tech – not as a threat to IT-procured applications, but rather as an opportunity to save money on underutilized apps while deferring to employees’ preferences.

We see AppGuru as a product born from that unique perspective. That said, we’d rather have IT pros tell us whether or not we’ve hit the mark, and help us to help them with new updates and capabilities to meet their evolving needs.

So whether you’re an IT pro, a business user using our cloud apps, or an existing customer of our IT management offerings, take a look, and let us know what you think.

AppGuru by LogMeIn

Posted in AppGuru | Tagged , , , , | Leave a comment

Introducing Xively: LogMeIn’s new Public Cloud for the IoT

Today, we’re introducing a new offering designed to help businesses capitalize on the next big Internet wave: The Internet of Things (IoT). Simply put, Xively Cloud Services is a public cloud built to simplify and accelerate the building of compelling, commercial products on the IoT. And it’s the first cloud offering aimed at helping today’s businesses realize the promise of tomorrow’s Internet.

What’s the Internet of Things? Why is LogMeIn jumping into it this space? How does Xively work? You can learn that and more over at the new Xively site. Check it out, and let us know what you think.

Michael Simon
CEO

Posted in Vision | Tagged , , , , ,

Showcasing Rescue’s latest integration with ServiceNow!

This week the LogMeIn Rescue team continues life on the road, attending ServiceNow’s annual user conference in Las Vegas, Knowledge 13.  There is no better place to showcase the latest update to Rescue’s integration with ServiceNow’s Service Desk cloud service.  For those unfamiliar with the integration, here’s how it works and how your staff can work more effectively within the service desk.

SN-PINIf you’re an IT service desk using ServiceNow to manage your helpdesk service requests, your support staff can now initiate a Rescue remote support session directly from a ServiceNow ticket. Not only does this greatly simplify the technical support workflow, it also ensures that no vital information is lost along the way. Available at no additional cost to the organization, your ServiceNow administrator can add the Rescue integration by following the detailed instructions available on our recently launched integration portal.

The integration provides efficiencies within the helpdesk by allowing staff to:

  • Generate a LogMeIn Rescue session and SN-TKTcorresponding PIN code directly from a ServiceNow ticket
  • Email a link with the session PIN directly to the end-user from within the ServiceNow ticket, making it easier for the end-user to enter a remote support session
  • Post LogMeIn Rescue session details back to the ServiceNow ticket, including timestamps, chat logs, notes, as well as any customer fields and technician survey answers.

If you are at Knowledge13 stop by our table top for a live demo!

Posted in Rescue | Leave a comment

Attention: Spam email notification

You may have received a spam email message today with the subject line: LogMeIn Notification – Software update required. This email is not from LogMeIn, so please do not click on any links.

Our team is actively working to address this issue, and we apologize for any confusion this email may have caused. Please reference the screenshot below.

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Posted in Security | 6 Comments

Introducing your new login page!

You may have noticed a new login page when signing into logmein.com. Now when you log in, you’ll have access to logmein.com, join.me, and cubby.com, giving you a seamless, unified experience across LogMeIn products.

clsJust click on the new log in button in the top right-hand corner of the screen and use your existing LogMeIn credentials. Then you’re in — no new LogMeIn ID or password required.

The new page may look different from what you’re used to and have a new url (accounts.logme.in), but it’s genuine LogMeIn. We’ve just made it faster and easier for you to access your account.

If you haven’t seen the new login page yet you should soon, as we’re rolling it out over the coming weeks.

Posted in Ignition, LogMeIn for iPad/iPhone, LogMeIn Free, Pro | 41 Comments

Important Changes to LogMeIn Free

We’re making some changes to LogMeIn Free — specifically introducing new volume limits on LogMeIn Free accounts — that will impact a small portion of our user base. While the vast majority of LogMeIn Free users will not be impacted by this change – LogMeIn Free is and will remain free – we wanted to take a minute to explain what is changing, who will be impacted and what, if anything, it will mean for you.

For nearly a decade we’ve sought to provide users with a great free remote desktop access product, and users have been able to install and use LogMeIn Free on as many computers as they wish.  In addition to the tens of millions of individuals who use LogMeIn Free to access their home or work computers, we have thousands of businesses, IT organizations and managed service providers (MSPs) who use LogMeIn Free to remotely access and manage hundreds, thousands and even tens of thousands of computers.

As the nature of remote access and mobile working continues to change, this free model has been extended to a broader set of offerings, including our online meeting service, join.me and our cloud data access product, Cubby.  Free is and has been a mutually beneficial proposition for us and our users, and we plan to keep it that way.

In order to ensure that we can continue to provide high-quality, free remote access services, make meaningful improvements, and invest in products that meet the evolving needs of our customers we will be limiting the number of computers a user can access free of charge to 10. For users that would like to remove this volume limit and access more than 10 LogMeIn Free computers a subscription to LogMeIn Central, our remote management tool, will be required.  Any computers that exist beyond the 10 computer, free-only limit will not be deleted; rather they will not be remotely accessible unless the free account is upgraded to Central.

Again, the vast majority of LogMeIn Free users will not be impacted by this change.   For those impacted by the change, we will do what we can to help ease the transition in a couple of ways.

We will be notifying impacted users by email and via the product, and will provide ample notice and a grace period before enforcing any changes.  We will also be offering discounted pricing for Central at $199 for the year for existing LogMeIn Free users, i.e. for less than half the price of a cup of coffee per day, you can remotely access and manage as many computers as you’d like.

We appreciate that with change comes questions, concerns, and sometimes angst.  And we want to make sure our users have quick answers to any questions and all the information needed to help ease the transition.  We hope users will make the decision to upgrade their accounts.  We also recognize many users may not be happy with this change and will unfortunately consider other alternatives.  In the long-term we believe this change will allow us to continue to support all of our users, paid and unpaid.

You can find the answers to common questions here, and our staff will be dedicating an area of our community site for fielding questions and feedback.

-Marton Anka
Founder & CTO
LogMeIn, Inc

Posted in Central, LogMeIn Free

LogMeIn Readies Rescue, Parature Integration.

For the LogMeIn Rescue team, it’s no rest for the weary.  Following five days at Mobile World Congress in beautiful Barcelona, the LogMeIn Rescue team traveled to Las Vegas for this week’s Parature’s annual user conference, ParaFest 2013.  And there’s no better place to preview our latest helpdesk integration with Parature’s increasingly popular customer service software.  That’s right, you’ll soon be able to combine the power of Rescue and Parature to bring integrated remote support capabilities directly from the Parature ticketing interface.  Here’s how it works and how you can take advantage of the new capabilities.

If you’re a B2C helpdesk using Parature to manage your customer service requests, you’ll soon have the ability to give your support staff the option to launch a remote support session directly from a Parature ticket.  The ability to generate a Rescue session will be available from within Parature without any setup required and only a single simple admin setting change from within Rescue.  Support technicians can collaborate with their customers in real time to quickly diagnose and resolve issues related to their products by viewing and controlling a user’s computer or smartphone, on-demand. The result is a faster and more reliable customer experience.

The integrated offering will be made available on our integration portal in the coming weeks to joint LogMeIn Rescue and Parature customers at no extra cost. Both product lines are SaaS-based, eliminating the need for onsite installations, resources or management.

The new partnership allows customers to:

  • Generate a LogMeIn Rescue session directly from a Parature ticket.
  • Post LogMeIn Rescue session details back Parature tickets, including timestamps, chat logs, notes, as well as any custom fields and survey answers.

Stay tuned for the official launch, and if you are at Parafest stop by our table top for a live demo.

Posted in Rescue | 1 Comment

Introducing the New Rescue Integration Portal!!

While Rescue may be your go-to remote support tool for troubleshooting PCs, Macs, smartphones and tablets, we recognize it’s but one of the many tools you use to keep your helpdesk running.  We’ve spent a lot of time making sure that we can offer the best and most efficient out-of-the-box integrations between Rescue and the industry leading CRM, ITSM, ticketing, PSA solutions, and more – giving you new ways to get even more out of your helpdesk tool kit.  And now, we’re offering an easy way to make sure you quickly take advantage of these integrations:  the all new LogMeIn Rescue IntegratiIntegrationPortalon Portal.

The new portal features details and instructions on how to integrate Rescue with:

  • Salesforce.com
  • Connectwise
  • ZenDesk
  • Autotask
  • ServiceNow
  • Spiceworks

It also provides details of how best to take advantage of Rescue’s APIs to perform administrative tasks like adding or removing authorized technicians and creating groups; to logging into Rescue from other applications to escalate support and work seamlessly between tools; to integration with call center applications for transferring session data for central access and storage; to creating dashboards on session data, survey results and performance statistics.

Looking to add your applications to an integration wish list?  The new portal provides a simple means of requesting new partnerships and integrations with inputs that go directly to our development and BD teams.

Check it out, let us know what other apps you want to see added to our out-of-the-box checklist, and make sure to keep your eyes out for new integrations in the coming weeks and months.

Posted in Rescue | 2 Comments

Big News From MWC: Rescue Supports More Android Devices Than Ever!

The LogMeIn crew is over in Barcelona this week at the Mobile World Congress and we have launched an updated Rescue application for Android devices that gives all Rescue + Mobile users new advanced support options for the most popular Samsung, HTC, Motorola and Sony Android devices shipping today.  With this new “Rescue + Mobile for Android” application, technical support agents can now use full remote control from their computer to Android devices.  This will give anyone who needs to support these devices the ability to remote control, diagnose, troubleshoot and fix all kinds of smartphones and tablets as if they were holding it in their hands.

For example, a support tech trying to fix the latest models of Samsung, Sony, HTC or Motorola smartphones simply needs to direct the user of that device to Google Play (formerly known as the Android Market) where they can download the “Rescue + Mobile for Android”  app.  Once the app is installed, the Rescue technician generates the 6-digit pin code to establish a remote connection.  The end-user is always in control as usual, and must give the technician permission before access is possible.Image

Within just the past few years, Android has become the dominant operating system worldwide.  Check out our infographic  for some examples of how Android has changed the landscape for professional support desks, technical call centers and IT departments.  Whether you’re a mobile operator, retailer of Android devices, or looking for the answer on how best to support millions of Android devices walking into the workplace, this is a must have!

You’ve been asking and we’ve been listening!  This new update, along with our support for iOS & Blackberry devices, means that LogMeIn Rescue now supports more devices, manufacturers and platforms than any other remote support product on the market. Visit our website for more information.

Posted in Rescue | 2 Comments

The LogMeIn plugin for Chrome (Windows) is here!

The new Chrome plugin for LogMeIn will provide you with a seamless experience and full remote access functionality. Now you can remote control in HD, share and transfer files, print remotely and more… all without having to switch browsers.

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We’ve also made improvements to the Firefox and IE plugins to make sure your experience is consistent across browsers.

Chrome lovers, check it out today!

Please note: The Chrome plugin will work with Windows machines only. It will not work with Mac machines or on a Mac Chrome browser.

Posted in Rescue | 38 Comments