Infographic: Is there a place for IT in the age of BYOA

Two megatrends — the rise of cloud applications and the consumerization of IT — are conspiring to change IT as we know it. Today we released the first in a series of studies designed to explore the state of IT management in today’s “BYO” workplace. You can get full copy of the BYOA report, Managing applications in the age of BYOA: Reclaiming IT’s strategic role here, or get some quick highlights on our blog or from the infographic below.

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Can IT remain relevant in the era of BYOA? New research reveals 7 key findings

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Two megatrends — the rise of cloud applications and the consumerization of IT — are conspiring to change IT as we know it.  And in turn, they are calling  into question the value and very relevance of the role of IT, itself.   Today we released the first in a series of  studies designed to explore the state of IT management in today’s “BYO” workplace.  Featuring input from nearly 1400 IT professionals and business professionals, the  report  focuses on the rapid rise of employee introduced apps, or the bring-your-own-app (BYOA) trend, and explores how consumerized cloud apps have become both a challenge and a blind spot for many IT professionals.

A full copy of the BYOA report, Managing applications in the age of BYOA: Reclaiming IT’s strategic role, is available for download.  We’ll delve into the key findings, including key steps IT pros can take to embrace and manage this new reality in future posts, but here’s quick look at some of the highlights and takeaways.

Key findings:

1. BYOA is here to stay.

70% of organizations have some presence of BYOA and it’s a trend that is only going to increase.

2. IT significantly underestimates the scale of BYOA.

IT professionals in this global survey estimated they have, on average, 2.8 applications that were brought into the organization by employees. But LogMeIn data based on companies analyzed in the past 6 months shows the average to be closer to 21 apps–more than 7x what IT estimates.

3. Consumerization of Apps is accelerating.

Employees are bringing in their own applications in the first place because they’re unhappy with solutions provided by IT. More than 64% of the time, applications are brought in by employees when a solution already exists.

4. IT is out of the loop.

More importantly, employees are consulting IT less than half the time when choosing these applications. Then, even after IT endorses these employee-introduced applications, IT is rarely involved in provisioning or managing them.

5. Security risks are inconsistently managed-if at all.

IT professionals acknowledge that BYOA poses huge security risks, and takes some of the control for technology out of their hands, but many are not actively working to address the problem; only 38% currently have a policy in place.

6. Active employee engagement can help.

There are many positive things that can come out of allowing employees to introduce applications if managed properly. Apps brought in by employees tend to be more user-friendly, mobile-friendly, and better suited for collaboration.

7. IT has the ability to choose its role.

IT professionals can decide what role they want to play. They can act as gatekeepers and restrict app adoption, act as passive observers, and let the adoption happen without their involvement–or IT can act as strategic facilitators, managing and shaping the adoption and direction of the growing BYOA trend.

         

Effective Mobile Engagement (part 3 of 5): Mobile Changes Everything You Know about Live Chat Success

Part three of our series in which we discuss the findings of our recent research report on mobile engagement concludes our exploration of the mobilized live chat channel. In live chat deployments of size, we know that optimization of the operation is a multi-faceted task involving constant monitoring, measurement, training and testing. Over the years, providers like LogMeIn’s BoldChat and practitioners like our thousands of customers have come to understand the key success drivers of a live chat session. The Effective Mobile Engagement study sought to understand what happens to these factors, if anything, when you contemplate the chat session occurring in a mobile environment.

Click here to read the full post from the BoldBlog discussing the finding around a mobilized live chat channel. To download a free copy of the Effective Mobile Engagement report, click here.

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Important Update for LogMeIn Pro and Central users

As you may be aware, a major vulnerability has recently been discovered for OpenSSL, the popular encryption software that powers 2/3 of the web. Some LogMeIn services and products rely on OpenSSL, including the LogMeIn Free and Pro hosts used in our popular remote access products.

We take the security of our customer data very seriously and at this time have no evidence of any compromise, but like many web companies, our security team took immediate action to proactively address the issue.

We’ve updated the LogMeIn host and related services to close the vulnerability, and we’re advising that customers take the following precautionary steps:

1) Check to confirm you’re running on the latest version of LogMeIn.

You can do that by hovering your mouse over computers in your Central or My Computers page on the LogMeIn.com site

OR by right clicking on the LogMeIn icon in your systems tray and opening LogMeIn Control Panel and click on the About tab

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Windows PC                                                              Mac

Confirm version number 4.1.0.4144 and above for Windows or version number 4.1.0.4145 and above for Mac

If you are using an older version, please click the Check Updates button in the LogMeIn Control Panel (as described above), and update the software.

2) Change your passwords on your Windows PCs or Macs.  This is the for the login credentials on the computers themselves.  You do not have to change your LogMeIn login password.

3) Take a minute to review our FAQ on the LogMeIn help site.

4) If you are a Pro user and use file share (“Share a file”), you should recreate your file share links; i.e. Delete any current/existing links and create new ones.

In addition, our security team continues to perform a rigorous diagnostic investigation to ensure the protection of our users, and will provide additional product-specific updates if necessary.

         

LogMeIn and OpenSSL

UPDATED

As you may be aware, a major vulnerability has recently been discovered for OpenSSL, the popular encryption software that powers 2/3 of the web.  Some LogMeIn services and products rely on OpenSSL.

We take the security of our customer data very seriously and at this time have no evidence of any compromise, but like many web companies, our security team took immediate action to proactively address the issue.

We’ve already updated many products and parts of our services that rely on OpenSSL, and are in the process of updating all remaining aspects of our services that leverage OpenSSL.

In addition, our security team continues to perform a rigorous diagnostic investigation to ensure the protection of our users and will provide product-specific updates if and when necessary.

Update:

We’ve completed key updates to impacted products and services, including replacing certificates on the affected servers.  Below is a list of products impacted, steps taken and recommended customer actions.

NOT impacted by the OpenSSL vulnerability: LogMeIn Rescue, join.me, Hamachi and AppGuru

Impacted and updated:

LogMeIn Free, LogMeIn Pro, LogMeIn Central — LogMeIn hosts have been updated.  Please see this related blog post and FAQ for specifics on the update and additional recommended actions.

BoldChat — Updated. We recommend BoldChat users change their BoldChat password.

Cubby — Updated. We’re recommending that Cubby users change their login password.

         

Effective Mobile Engagement (part 2 of 5): Mobile Changes Everything You Know about Proactive Chat

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This is part two of our series in which we explore the findings of a recent and comprehensive research report on mobile engagement. In two different places in our survey, we challenged respondents to consider live chat, irrespective of device, and then we threw the mobile curve-ball – asking them to consider the question again, but precisely within the mobile context. In each case, mobile was a game changer. 73% of respondents, for example, indicated across the board receptivity to being proactively invited to chat. We then asked the question again, inquiring if receiving an invite on a mobile device would change their reaction. 41% of the universe said their reaction wouldn’t change. What this means is that for the majority of the population, (59%), the use of their mobile device changed their reaction to being proactively invited.

Click here to read the full post from the BoldBlog discussing the impact mobile has proactive live chat. To download a free copy of the Effective Mobile Engagement report, click here.

(Image source: Peter Hearn)

         

join.me iPhone app update: Now featuring one-tap audio conference calling!

We’re pleased to share an update to the popular join.me iPhone app that provides one-tap audio conference calling is now available for join.me Pro users!

Do you ever find yourself out of the office or on the road and need to collaborate with your team quickly? This one-tap, audio-only, conference calling feature allows you to start a conference call right from your iPhone. When it comes to collaboration on-the-go, it’s all about speed and simplicity. With today’s workforce increasingly reliant on their mobile devices for work, we feel this app update is critical to creating an elegant, yet simple mobile meeting experience.

Here’s how it works in 3 easy steps:

Make sure your iPhone app is updated to the newest version.

1. Open up your join.me app and tap the phone icon to start your conference call:

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2. Your phone will dial your personal conference line and ask you to tap the icon above to share the dial-in details with others:

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3. Send the conference line info to any of your contacts by email or SMS text and return to your call:

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When your attendees receive the email or text, they can simply dial in to your conference line and join the call!

Sounds easy enough, right? If you’re a join.me Pro user, test it out today!

If you’re using the join.me free version, set up a free Pro trial here: http://ow.ly/oYSrp. For more information, visit our knowledge base at help.join.me

         

LogMeIn Sets Date to Announce First Quarter 2014 Results

LogMeIn, Inc. (NASDAQ:LOGM) today announced that it will report its first quarter 2014 financial results for the period ended March 31, 2014 following the close of market on Tuesday, April 29th, 2014. On that day, management will hold a conference call and webcast at 5:00 p.m. ET to review and discuss the Company’s results for the first quarter.

  • What: LogMeIn First Quarter 2014 Financial Results Conference Call
  • When: Tuesday, April 29th, 2014 @ 5pm ET
  • Live call: + 1-888-549-7750 (U.S. and Canada) and + 1-480-629-9722 (international)
  • Replay: http://investor.logmein.com/

 

         

Effective Mobile Engagement (part 1 of 5): New Research Reveals Five Critical Conclusions

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We recently completed the most comprehensive piece of research ever done on the subject of effective mobile engagement. Nearly 6,000 respondents across ten countries were surveyed, and the results are both informative and, from an operations standpoint, transformative. The respondents were mobile device users who had at least, at one time or another used the device to engage with a company for support, eCommerce, or both.

Click here for a summary of the five critical findings in the Effective Mobile Engagement report on the BoldBlog, or download the full report here.

(Image source: David Goehring)

         

LogMeIn Insider: Customer Engagement Strategies

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We’re excited to share the first edition of the LogMeIn Insider. This quarterly eBook will provide insights around our various products while providing quality information and helpful tips for our readers. In this first issue, we focus on customer engagement strategies featuring top BoldChat blog posts, which discuss the latest and greatest in the world of live chat, including:

  • Five Points to Consider for Live Chat
  • The Cost of Not Having Live Chat
  • The Science of eCommerce: New Research Looks at Cart Abandonment by the Numbers
  • What’s it Going to Be? Chat or Email? Why not Both?
  • We Want it All. We Want it Now. You Get Very Little.

Click here to read the full eBook, LogMeIn Insider: Customer Engagement Strategies, now!